Shipping policy

Shipping Policy

Last updated: 15/06/2026

At Tuff Terrain, we are committed to getting your gear to you safely and efficiently.

Tuff Terrain is a brand operated by Outback Equipment. Orders placed through the Tuff Terrain online store are processed, packed, and shipped by the Outback Equipment team through our existing warehouse and logistics network.

Your order may arrive in Outback Equipment packaging or include Outback Equipment branding as part of our fulfilment process.

Dispatch Timeframes

Delivery timeframes begin once your order has been dispatched and you receive your tracking notification.

Estimated delivery times vary depending on your location, shipping method, and parcel size.

Typical delivery estimates:

Standard Shipping

  • QLD, NSW & VIC: approximately 1–6 business days after dispatch
  • SA: approximately 3–8 business days after dispatch
  • WA, NT & TAS: approximately 3–9 business days after dispatch

Shipping & Delivery

Shipping options and costs are calculated based on your order, delivery location, and the requirements of the products purchased.

Standard shipping delivery timeframes begin once you receive your tracking notification, not from the time your order is placed.

Delivery times may vary depending on:

  • Your location

  • Courier availability

  • Product size and weight

  • Freight requirements

Express Shipping

Express shipping options may be available at checkout.

Please note that express shipping applies once your order has been dispatched from our warehouse. Selecting express shipping does not guarantee immediate dispatch or bypass product handling timeframes.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details.

Tracking information may take some time to become active while the courier processes your shipment.

If you have ordered multiple items, you may receive multiple tracking numbers if your order is shipped separately.

Oversized Items

Some products are considered oversized due to their weight, dimensions, or cubic volume.

Oversized items may:

  • Require specialised freight services

  • Have different delivery timeframes

  • Require additional shipping considerations

Additional shipping limitations or fees may apply depending on the item and delivery location.

Split Deliveries

If your order contains multiple products, we may ship items separately to improve delivery efficiency.

Shipping Limitations

We ship across Australia, with some products subject to shipping limitations depending on size, weight, destination, or freight requirements.

If you have questions about shipping availability or freight costs, please contact our team before ordering.

Delivery Delays

While we aim to provide reliable delivery experiences, delays can occasionally occur due to courier networks, weather events, peak periods, or circumstances outside our control.

If your order appears delayed, please contact our customer service team and we will assist in investigating.

Incorrect, Damaged, or Missing Items

If you receive an incorrect, damaged, or incomplete order, please contact us as soon as possible.

Please include:

  • Your order number

  • Details of the issue

  • Photos where applicable

Our team will investigate and work with you to resolve the issue.

Updating Your Delivery Address

If you need to update your delivery address, please contact us as soon as possible.

Where an order has not yet been dispatched, we will do our best to update your details.

Once an order has left our warehouse, changes may not be possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team.